A well-designed course ought to have blended modalities, but they need to work seamlessly together to be effective.
— Me
About this Course
About this Course
The purpose of this refresher course was to level-set an entire organization of District and Store managers on the process and principles of effective scheduling using the following modalities:
- instructor-led activities
- self-led learning
- mobile / app learning
Course Design
Animated Videos
Interactive Modules
Scheduling Activity Kit
Learning Journal
Course Design
Despite the complexity of the subject matter (and the multiple modalities I intended to use), this course was constrained by corporate-allowed hours and manager availability. I overcame these through training design—by leveraging existing knowledge and promoting self-led learning when possible.
Animated Videos
The main modality for this course is a set of videos in which I demonstrate complex scheduling scenarios using easy-to-digest animations with voiceover.
Software / Tools Used:
Adobe Creative Suite
Camtasia
Audacity
Interactive Modules
The videos above were combined with other interactive modules and delivered via our self-led app. These modules included demonstrations, animations to simply complex theories, each interspersed with knowledge checks and skill verifications.
Scheduling Activity Kit
The activity I designed allowed participants to use what they’ve learned in the self-led training to create schedules using custom graphs and strips of colored paper to mimic the visual style shown in the animations.
By using traffic data from their own stores, managers came out of this activity with functioning schedules they could practice offering to their associates.
Learning Journal
Small and easy to print and assemble, learning journals help track progress and aid in skill verification and certification.